Orders cannot be changed, modified, or canceled after checkout has been completed. WE DO NOT MAKE RETURNS OR EXCHANGES.
Orders will usually be processed and shipped within 2-3 business days. Processing and shipping times do not include weekends and holidays, which may delay your order. Other variables out of our control, including inclement weather, may have an impact on shipping times.
You will receive an email containing shipping and tracking information once your order has shipped. If you do not receive the email, please check your junk or spam folders. If you cannot locate the email, send us an email to firstname.lastname@example.org or message/WhatsApp us at (571)835-3635 and we will provide you with the shipping information for your order.
If your order has different billing and shipping addresses we will reach out to you to confirm your order. We do this to minimize fraud, and to confirm the shipping address. If our automated systems cannot verify your shipping address, we will contact you to verify your shipping address. These situations may delay the processing and shipping times for your order if we cannot reach you prior to shipping your order.
Please advise if you need your order by a certain date, contact us BEFORE your order is placed to make arrangements.
Damaged, Lost or Stolen Packages Using Route Package Protection
If your order was lost, stolen, or arrived damaged and you purchased Route Package Protection you can report the issue with Route through the following options:
1. The email you received from Route when placing your order
2. Route mobile app
Claims must be made between 5-15 days (15 days maximum) after being marked as delivered.
Damaged packets without Route protection:
In the event that your product has arrived damaged at your home, we request the following:
1. Take a photo of the box and damaged products.
2. Send us those photos by text message to (571)835-3635 or by email to email@example.com
3. Our customer service will contact you.
If you do not send us a photo, then we will not be able to help you.*
If we receive a package back from the shipping carrier due to the address provided being undelivered, you are responsible for contacting us and paying the full shipping cost for your item to be reshipped. We are unable to refund the cost originally paid for shipping.
If your order does not arrive on time or is lost in transit, we will open an investigation with the shipping carrier. This process can take up to two weeks for the investigation to be completed.
Once the investigation is complete, if your order is confirmed as lost in transit or delivered to a different address than the one provided at checkout, we will replace your items if they are still available. If we cannot replace them, then we will refund your order. If the shipping carrier confirms delivery to the correct address, we are unable to issue a refund.
You must make your claim, with us and the mail, within the first 60 days. After 60 days, it is not possible to make any claim.
We must wait at least a month before resending a package that has been lost in transit. Sometimes packages get stuck somewhere and start moving to it's destination again.
Packages marked as Delivered
Vagy Rejuvenation is not responsible for products marked as delivered by the Post Office. If your tracking information is marked as delivered, but you have not received your items, we recommend waiting another 24-48 hours for your items to be delivered, as USPS can often be delayed on their end. We also recommend checking with nearby neighbors, as occasionally the post office will deliver to a nearby address by mistake.
If you still have not received your order we recommend filing an inquiry here or contacting USPS directly at 1-800-275-8777. We are happy to help provide any necessary information needed during the inquiry process, however, if USPS confirms the correct delivery of your order, we are unable to provide a replacement or refund for your order.
It is the buyer’s responsibility to ensure the shipping address is entered correctly during the checkout process. Vagy Rejuvenation will not replace or refund any orders delivered to the provided shipping address.